FAQ

DELIVERY

Where are you based?

Spellbound Grove is located in Richmond Hill, Georgia

What couriers do you use?

We use USPS and FEDEX.

Do you ship overseas?

Currently, we only ship to the lower 48 of the U.S.A.

Can I pay for express delivery?

Yes, during check out you may select your preferred shipping method.

QUALITY

Are your soaps and candles vegan friendly?

Yes, we use all plant based products when creating our soaps and candles.

How are your soaps and candles made?

All soaps and candles are hand crafted. Each soap is made one batch at a time (about 10 bars) and each candle is made one at a time, using ethically sourced materials.

Other

What type of candles do you sell?

You can choose from mason jar candles, pillar candles, and 3D molded candles when applicable.

Do you sell bundles?

We do sell bundles when available, however, the bundles only come with mason jar candles.

CARE

How long does each soap bar last?

That depends on use frequency and storage method. They should last at least a month unless kept in a damp/wet environment (example: sitting in water)

Do the candles come with a burn tray or surface to place them on?

No, we do not provide surfaces for the candles to sit on.

RETURNS

Can your products be returned?

Yes, as long as they are in original condition as reception and are unused. If your product arrives damaged in any way, be sure to contact us immediately for a replacement product. We may ask you to send proof of damages as well as return the product free of charge.